Shipping policy
Shipping, plainly.
Where we ship, what it costs, how long it takes.
Where we ship
Inkgility ships to 60+ countries from our Brooklyn, NY facility.
- North America — US, Canada, Mexico (2–5 business days)
- UK & Europe — UK, IE, FR, DE, NL, BE, IT, ES, PT, CH, AT, SE, NO, DK, FI, PL, CZ (5–9 days)
- Asia Pacific & Middle East — JP, KR, CN, HK, SG, MY, TH, ID, PH, VN, AU, NZ, IN, AE, SA (7–14 days)
- Latin America & Africa — BR, AR, CL, CO, PE, ZA, NG, KE (9–16 days)
US shipping methods
- Standard — UPS Ground, 5–7 days · FREE on orders over $99
- Priority — UPS 3-Day Select · $9.99
- Express — UPS 2nd Day Air · $24.99
- Rush — UPS Next Day Air · $49.99
International
Ships via DDP (Delivered Duty Paid) on orders over $500 — we cover all duties and import taxes. Below $500, recipient pays local taxes at delivery.
Production vs shipping time
Separate. Standard production is 2 weeks (1 week for rush, +30%) followed by your chosen shipping speed. Total estimate appears in your cart summary.
Tracking
Every shipment gets a tracking number, emailed at handoff. Live status in your orders dashboard.
Multi-recipient
You can ship different items to different addresses in one order — set per-item on the product page. Each ships separately with its own tracking.
Lost or damaged
File a claim within 7 days of marked delivery. We replace lost or damaged orders at no charge.
P.O. Boxes
UPS doesn't ship to P.O. Boxes. Provide a physical address.
