01
Our Commitment to Accessibility
Inkgility believes the web is for everyone. We design and build our platform so that people with disabilities — whether visual, auditory, motor, cognitive, or situational — can browse, order, and run their business with us on equal footing.
Accessibility is a continuous practice, not a one-time project. Every wave of product changes ships with a mandatory accessibility review, automated audits run nightly across all public pages, and our customer support team is trained to provide alternative pathways for any task that cannot be completed independently.
02
Conformance Standard
Inkgility targets WCAG 2.2 Level AA — the Web Content Accessibility Guidelines published by the W3C Web Accessibility Initiative. This is the standard referenced by:
- The United States Americans with Disabilities Act (ADA) effective access guidance
- Section 508 of the U.S. Rehabilitation Act (revised)
- The European Accessibility Act (EAA) and EN 301 549
- The U.K. Public Sector Bodies Accessibility Regulations
- Canada's Accessible Canada Act
The four principles — Perceivable, Operable, Understandable, Robust — apply to every page, including the public marketing site, customer dashboard, partner portals, and checkout flow.
03
Conformance Status
This website is partially conformant with WCAG 2.2 Level AA. "Partially conformant" means some parts of the content do not fully conform to the accessibility standard; specific areas are documented under Known Issues.
| Area | WCAG 2.2 AA Status | Last reviewed |
|---|---|---|
| Homepage & marketing pages | Conformant | May 27, 2026 |
| Product & service pages | Conformant | May 27, 2026 |
| Checkout flow | Partial | May 27, 2026 |
| Customer dashboard | Partial | May 20, 2026 |
| Partner portal | Partial | May 20, 2026 |
| PDFs & downloadable assets | Partial | May 15, 2026 |
04
Accessibility Features Built In
- Skip to main content link on every page as the first focusable element.
- Visible focus indicators — high-contrast gold outline on every interactive element, with enhanced visibility on dark backgrounds.
- Keyboard operability — every interaction (menus, modals, accordions, carousels, forms, cart) works without a mouse. Modals trap focus and restore it on close. Escape dismisses overlays.
- Reduced motion support — when your operating system requests reduced motion, we disable page transitions, parallax effects, auto-rotating carousels, and toast animations.
- Color contrast — body text meets 4.5:1, large text and UI components meet 3:1.
- Text resize — content reflows cleanly up to 200% zoom and at 320 px viewport width.
- Semantic landmarks — every page uses
nav,main,aside,footerconsistently. - ARIA live regions — toast notifications, cart updates, and validation errors are announced to screen readers.
- Form accessibility — visible labels, required-field indicators, error messages linked via
aria-describedby. - Touch targets ≥ 44 × 44 px on mobile, with adequate spacing between adjacent controls.
- Light and dark themes — both tested for contrast; user preference respected via
prefers-color-scheme. - Captioned and transcribed media — all marketing videos ship with captions and a downloadable transcript.
05
Known Issues & Workarounds
We are transparent about what is not yet fully accessible. The team is actively working on the items below; expected remediation dates are listed.
| Area | Issue | WCAG SC | Workaround | Target fix |
|---|---|---|---|---|
| Design preview canvas | Drag-and-drop editor not fully keyboard operable | 2.1.1 | Email design brief to design@inkgility.com for a designer-assisted setup at no charge | Q3 2026 |
| Older PDF templates | Some pre-2024 templates lack tagged structure | 1.3.1 | Request an accessible-tagged version via support; turnaround < 48 h | Q4 2026 |
| Third-party chat widget | Vendor widget does not announce new messages | 4.1.3 | Use email or phone (+1.877.385.4654) for support | Vendor-dependent; mitigation Q3 2026 |
| Color swatch picker | Hue ring relies on color alone | 1.4.1 | Numeric hex/RGB input is provided alongside the picker | Q3 2026 |
| Some legacy images | Missing or inadequate alt text on archival blog posts (pre-2023) | 1.1.1 | Report any specific page via the form below; we'll fix within 5 business days | Ongoing |
06
Compatible Assistive Technology
Inkgility is tested with the following combinations:
- NVDA (latest stable) + Firefox / Chrome on Windows 11
- JAWS 2024+ + Chrome / Edge on Windows 11
- VoiceOver + Safari on macOS Sonoma+ and iOS 17+
- TalkBack + Chrome on Android 13+
- Dragon NaturallySpeaking 16+ for voice control
- Windows High Contrast and macOS Increase Contrast
- Keyboard-only navigation across all major browsers
If you encounter issues with another tool, we want to know — please contact us using the form below.
07
How We Assess Accessibility
Our accessibility program combines four overlapping methods:
- Automated daily scans — every public page is audited nightly via our in-house accessibility dashboard, which runs the WCAG 2.2 AA checklist and surfaces regressions.
- Manual reviews on every release — engineering leads and designers run a 15-point manual checklist before merging.
- Annual independent audit — once per year an external accessibility consultancy performs a full conformance review and publishes a VPAT (Voluntary Product Accessibility Template).
- Usability testing with disabled participants — twice per year we run paid usability sessions with people who use screen readers, switch devices, voice control, and keyboard-only inputs.
The most recent independent audit was conducted on February 14, 2026; the next is scheduled for February 2027. The current internal audit results are available at admin-a11y-audit-results.html.
08
Report a Barrier or Request an Alternative Format
If you encounter an accessibility barrier on inkgility.com — or if you need a piece of content provided in an alternative format (large print, plain text, audio) — please contact us. We aim to acknowledge requests within 1 business day and resolve them within 5 business days.
- Email: accessibility@inkgility.com
- Phone: +1.877.385.4654 (Mon–Fri, 8 am–8 pm ET)
- Mail: Inkgility LLC — Accessibility Office, Atlanta, GA, USA
Please include the URL of the page, a short description of the issue, the assistive technology you are using (if any), and your preferred contact method.
09
Enforcement & Escalation
If you are not satisfied with our response to your accessibility concern, you have the following escalation options depending on your jurisdiction:
- United States: File a complaint with the U.S. Department of Justice Civil Rights Division at civilrights.justice.gov.
- European Union: Contact the national enforcement body designated under the European Accessibility Act in your member state.
- United Kingdom: Contact the Equality Advisory and Support Service (EASS).
- Canada: Contact the Canadian Human Rights Commission.
We welcome direct feedback first — most issues can be resolved within days when reported to our accessibility team.
Help us do better
If something on inkgility.com is making your day harder, tell us. Real feedback from disabled users shapes every accessibility improvement we ship.
