Live · Routing conversations right now
Every channel. One inbox.
Inkgility Inbox unifies calls, SMS, WhatsApp, email, web chat, and IG / FB DMs into one shared workspace for your team. AI triage decides what each AI agent handles and what gets escalated to a human — with full context attached. Per-seat pricing, channel-agnostic.
I
SMSHey, do you ship to Canada?
Inbox · AITier-1 question · routed to Cleo (CS). Reply drafted, sent 3 sec ago. Confirming with team.
Inkgility AI Communications
Unified Inbox sits across all four channels — Voice · Texting · WhatsApp · Email + Chat. It's the workspace your team lives in.
Compare all communication channels →
How it works
One workspace. Every channel.
Your customer doesn't care which channel they reached out on — they care about the answer. Inkgility Inbox is the workspace where your team and your AI agents answer together, with full context across every previous touch.
01 · Ingest
Every channel, one queue
Calls, Texting, WhatsApp, email, web chat, IG + FB DM, Twitter — all land in one prioritized queue sorted by your rules.
02 · Triage
AI decides who owns it
Routing rules + AI intent detection assign each thread to the right AI agent or human teammate. SLAs tracked per channel.
03 · Reply
Together with AI
AI drafts, human reviews or sends, or AI handles end-to-end with human approval gates. Full history per customer, every channel.
04 · Report
SLA + agent dashboards
CSAT, first-response time, resolution time per channel + agent. Identifies bottlenecks and what to automate next.
Use cases
What the Inbox actually does for your team.
Replaces 4-8 disconnected tools. Plays well with the ones you already use.
Shared inbox
Team collaboration
@-mention teammates inside a thread. Internal notes invisible to the customer. Assignment, follow-ups, snoozes, SLA timers.
"@dani — can you confirm the refund limit?"
AI triage
Auto-route by intent
Tier-1 → AI agent · escalation → human · billing → finance · refunds → CS lead. Rules + AI intent. Override anytime.
"Routing: refund > $200 → human"
360° customer view
Every touch, one timeline
Customer called in March, texted in April, emailed yesterday — every team member sees the full history before they reply.
"This is their 3rd contact about INK-49021"
Macros + canned
Brand-voice replies
Reusable replies in your brand voice. AI suggests the right macro per thread. Cuts agent reply time 40-60%.
"Use macro: shipping_delay_apology"
Reporting
CSAT + SLA dashboards
Channel mix, response time, resolution time, CSAT, agent leaderboards. Identifies where to automate next.
"Avg WhatsApp resolution: 6m 41s"
Features
The grown-up inbox stack.
Everything you'd need to replace 4-8 disconnected tools — and nothing your team will hate.
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All 10 AI agents pre-wired
Receptionist, Sales, CS, Reminders, Recruiting, plus all SMS + WhatsApp agents — already integrated. Turn on what you need.
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CRM + helpdesk sync
Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Freshdesk — two-way sync, no copy-paste.
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Channels included
Calls, Texting, WhatsApp, email, web chat, IG DM, FB DM, Twitter, Google Business chat. One pipe, one bill.
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SLA + escalation rules
First-response and resolution SLAs per channel + tier. Auto-escalation paths. Manager alerts on breach.
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Custom personas per agent
Name each AI agent, set its personality, tune its tone — one brand voice across every channel.
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Transcripts + search
Calls transcribed, every thread on every channel summarized and searchable in your dashboard.
Pricing
Per-seat. Channels included.
No setup fees. Cancel anytime. 14-day free trial. Plans are soft-unlimited under Fair Use† — seat pricing covers normal team volume, not a hard message ceiling.
Included free with Inkgility Membership.
Pro · 1 seat (Starter) · Business · 3 seats (Starter) · Executive · 3 seats (Growth) · Enterprise · 10 seats (Growth). Add seats at member rates.
See plans
Starter
$29 / seat / mo
3 channels (calls + SMS + email). Up to 3 seats. Best for solo + small teams.
- 3 channels: calls + SMS + email
- Up to 3 seats
- Shared inbox + assignment
- Basic macros + canned replies
- Email support
Growth
$79 / seat / mo
All 9 channels · AI triage · all 10 AI agents pre-wired · CRM sync. Sweet spot for growing SMBs.
- All 9 channels included
- Unlimited seats (volume tiers)
- AI intent triage + auto-routing
- All 10 AI agents pre-wired
- CRM + helpdesk sync
- Priority support
Enterprise
$199 / seat / mo
Custom integrations · SSO + audit logs · SOC 2 + HIPAA · dedicated CSM + SLA.
- Everything in Growth
- SSO + advanced role-based access
- Audit logs + data residency
- SOC 2 + HIPAA + BAA available
- Custom integrations + SLA
Compliance
An inbox that won't get you sued.
We bake the rules into the product so your team doesn't have to remember them channel by channel.
TCPA
TCPA-aware
Quiet-hours enforcement, written-consent gating for outbound calls and texts, automatic suppression lists.
Opt-out
One-word opt-out
Customer says or texts "stop" on any channel — suppressed across every campaign and channel instantly.
Disclosure
Recording disclosure
Calls auto-play the state-specific recording disclosure. Two-party-consent states handled by default.
Data
SOC 2 hosting
PII redaction, encryption at rest, optional auto-purge of recordings and threads after 30 / 60 / 90 days.
Stop losing conversations. Start tomorrow morning.
14-day free trial. 8-minute setup. No card needed. See every channel your team juggles land in one inbox.
