Live · Texting customers right now
Text is where your customers actually reply.
Inkgility AI Texting runs every text conversation that should never need a human: missed-call text-back, web-form-to-text, appointment reminders, review requests, abandoned cart, tier-1 support. SMS has 98% open and 5x faster reply than voice — only useful if you can keep up. Tex does.
T
SarahHi, do you have any 2-hour parking nearby?
Tex · AIYes — meters on Peachtree are free after 6pm, or the deck on 10th has 2-hr validation. Want directions texted?
Inkgility AI Communications
AI Texting is one of four channels on the Inkgility platform — Voice · Texting · WhatsApp · Unified Inbox.
Compare all communication channels →
How it works
Text that reads like a human, not a robot.
No "Reply STOP" auto-responses. Tex reads the message, understands intent, replies in your brand voice — and routes to a human in your shared inbox when needed.
01 · Listen
Every channel becomes a text
Missed calls, web forms, QR codes, ads — every entry point becomes an inbound text. Unified inbox across all numbers.
02 · Reply
In under 60 seconds
Tex drafts the reply in your brand voice and sends. Average response time goes from hours to seconds.
03 · Act
Books, quotes, links
Drops calendar links, sends quotes, captures leads, runs review-request flows, recovers abandoned carts.
04 · Escalate
Hands off when needed
Anything outside Tex's scope routes to your team's shared inbox — with full thread history.
Use cases
Five SMS jobs that actually move money.
Each is pre-templated. Turn on what you need.
Missed-call text-back
Recover every missed call
Voicemail → Tex texts in 30 seconds: "Sorry we missed you — what can we help with?" Recovers 25–40% of missed-call revenue.
"Missed you — what do you need?"
Web-to-text
Reply to web leads in 60 sec
Web form → SMS conversation in seconds. 5x faster than email, 10x higher reply rate. Books the demo or qualifies on the spot.
"Got your form — want to chat now?"
Review requests
Day-after follow-up
Triggers a review request 24h after service. Routes 5-star intent to Google, 1–2 star to a private feedback channel.
"Quick favor — leave a review?"
Cart abandonment
Recover abandoned carts
Texts within 1h of abandon. Optional discount nudge at 24h. Recovers 15–25% of abandoned revenue.
"Still thinking? Save 10% if you check out today."
Tier-1 support
Order status + FAQs
Answers order status, tracking, returns, hours, location. Escalates anything outside the FAQ.
"Your order ships tomorrow — tracking?"
Features
The grown-up texting stack.
Everything you'd need to run every text conversation — and nothing your customers will hate.
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MMS support
Send + receive images, GIFs, video. Service techs send photos. Customers send receipts.
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10DLC + A2P compliant
Brand registration handled. CTIA opt-in flows baked in. Stays compliant with carrier policies so your texts actually deliver.
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Inline links + payment
Drops Calendly / Stripe / quote links in-thread. Customer books or pays without leaving the text.
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CRM + Inbox sync
Every thread lands in your CRM and the Inkgility shared Inbox. One conversation, one source of truth.
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Custom persona + brand voice
Name your bot, set its personality, tune how it writes. Every reply reads like you — not a template.
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Searchable thread history
Every conversation logged, summarized, and searchable in your dashboard.
Pricing
Per-SMS or monthly. Mostly margin.
No setup fees. Cancel anytime. First 200 SMS free. Monthly plans are soft-unlimited under Fair Use† — the included message counts describe the comfortable monthly band, not a hard ceiling.
Included free with Inkgility Membership.
Pro · 500 SMS / mo · Business · 1,500 SMS / mo · Executive · 5,000 SMS / mo · Enterprise · 15,000 SMS / mo. Pooled across all comms channels. Overage at member rates.
See plans
Pay as you go
$0.05 / SMS sent
Inbound free. MMS $0.10. No commitment. First 200 SMS free.
- First 200 SMS free
- 1 SMS-enabled number
- 5 use-case templates
- 10DLC registration included
- Email support
SMB Plan
$149 / mo
3,000 SMS / mo, then $0.04 each. MMS counted as 2 SMS toward allowance.† Sweet spot for single-location SMBs.
- 3,000 SMS / mo · MMS = 2 SMS†
- 2 SMS-enabled numbers
- All 5 templates active
- CRM + Inkgility Inbox sync
- Brand-voice tuning
- Priority support
Texting Engine
$349 / mo
10,000 SMS / mo, then $0.03 each. MMS counted as 2 SMS toward allowance.† Multi-location, segments, A/B testing, dedicated CSM.
- 10,000 SMS / mo · MMS = 2 SMS†
- Unlimited SMS-enabled numbers
- Audience segmentation + A/B
- Multi-location routing
- SLA + dedicated CSM
Compliance
Texting AI that won't get you sued.
We bake the rules into the product so you don't have to remember them mid-campaign.
TCPA
TCPA + 10DLC
Quiet-hours enforcement, written-consent gating for outbound campaigns, automatic suppression lists. 10DLC brand + campaign registration handled.
Opt-out
One-word opt-out
Customer texts STOP, UNSUBSCRIBE, or "remove me" — the number is suppressed across every campaign instantly.
Disclosure
Opt-in flows
CTIA-compliant opt-in confirmations and HELP / STOP keyword responses baked into every flow.
Data
SOC 2 hosting
PII redaction, encryption at rest, optional auto-purge of message history after 30 / 60 / 90 days.
Stop missing texts. Start tomorrow morning.
200 free texts. 8-minute setup. No card needed. See how Tex handles texting for your shop.
